At Jumby Bay Island it is our responsibility to understand and work to meet the needs of our stakeholders – the Homeowners, Island Guests and each other. Our service levels and our global reputation are defined by each of us – individually and collectively – in every action we take. Our operating philosophy is to offer world-class service in a fashion that is welcoming, gracious and unobtrusive.

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EMPLOYER: Private Ownership/Management Company REPORTS TO: Homeowner We are currently looking for a suitable and qualified candidate for the following position:

ESTATE HOUSE DIRECTOR

About the Role

We are seeking an experienced Estate House Director to lead the end-to-end operations of a large, ultra-luxury private estate residence that also participates in a premier resort rental program. The estate features 8–12 bedrooms, extensive indoor–outdoor living spaces, and expansive grounds with coastal frontage. This leadership role is accountable for five-star readiness at all times—people, presentation, maintenance, security, logistics, and guest experience—delivered with absolute discretion.

This role demands a true player–coach: equally adept at high-level leadership and rolling up sleeves to personally execute or backfill during vacancies to protect five-star readiness.

What You’ll Do

Lead daily estate operations to exacting, hotel-level standards across interiors, exteriors, and beachfront.
Build, develop, and oversee a medium–large multi-disciplinary team (housekeeping, laundry, stewarding/butler, grounds, handyman/engineering; plus seasonal/supplemental staff).
Serve as an operationally engaged leader: uphold standards, direct daily operations and teams, and step in to perform frontline duties (housekeeping, guest services, exterior readiness, basic maintenance) as needed to ensure seamless, uninterrupted service.
Curate seamless owner and guest journeys: personalized arrivals, departures, itineraries, amenities, and on-island experiences in coordination with resort partners.
Orchestrate special events and private functions on property (lawn/pool terrace setups, private dining, celebrations) with flawless execution and privacy.
Own preventive maintenance planning across MEP systems (HVAC, electrical, plumbing), pool/spa, generators, water/irrigation, AV/IT coordination, and life-safety compliance; manage vendors and contractors end-to-end.
Drive administrative excellence: budgeting and cost control, procurement and inventory (OS&E, linens, amenities), payroll submissions and timesheets, reporting and KPIs.
Safeguard security, confidentiality, key/access control, risk management, and incident response; coordinate closely with island security and resort engineering.
Maintain SOPs, training, checklists, and quality audits; coach a calm, anticipatory, white-glove service culture.
Lead by example during arrivals, departures, and service recovery, personally assisting on the floor when needed to guarantee a flawless, discreet experience.

Liaise with resort operations for services integration (housekeeping overflow, engineering escalation.

What You Bring

7–10+ years of senior leadership in ultra-luxury private residence, boutique hotel, or resort villa management; island/coastal experience strongly preferred.
Proven track record as a hands-on senior leader. Confident guiding multi-disciplinary teams and personally performing frontline work to cover vacancies, peaks, or incidents
Proven success running complex households or villas end-to-end, including staff leadership for medium–large teams, vendor/project management, and UHNW guest service.
Strong technical fluency with estate systems (HVAC, electrical, plumbing, pool/spa, generators, irrigation) and familiarity with AV/IT.
Advanced organizational, financial, and project skills; adept with digital task, and reporting tools.
Exceptional communication, judgment, and discretion; comfortable interfacing with homeowners, and resort stakeholders.
Valid driver’s license; legally authorized to work in the jurisdiction.

Core Competencies

Direct, on-the-floor leadership: balances oversight with sleeves-rolled execution; models standards and calm service recovery.
Elevated service and aesthetic sensibility; rigorous attention to detail.
Strategic planner, hands-on operator; anticipatory, decisive, and calm under pressure.
People-first leader who develops talent and sustains high performance.
Results-oriented, proactive problem solver with impeccable follow-through.
High integrity, confidentiality, and cultural sensitivity.

Availability and Work Environment

Full-time with flexibility for early mornings, evenings, weekends, holidays, and weather events aligned to arrivals/departures.
Active leadership presence across the property; ability to support physical walk-throughs, event setups, and emergency response in tropical conditions.

Attendance and Professional Standards

Exemplary attendance and punctuality with consistent adherence to schedules and operational commitments, including peak rental periods.

Compensation and Benefits

Competitive salary commensurate with experience in ultra-luxury environments.
Benefits package aligned with senior leadership role.

Closing date for receipt of applications 21 June 2026 Please submit your resume and a cover letter to [email protected] with the “Subject” Estate House Director Only suitable applications will be considered and acknowledged.