SVGTA to host free service excellence retreat for taxi and tour bus operators
The St. Vincent and the Grenadines Tourism Authority (SVGTA) will host a free Taxi and Tour Bus Operators’ Service Excellence Retreat on November 16 and 17, as part of Tourism Month and its Cruise Service Excellence Programme.
Held under the theme “Service Excellence: Better Service. Better Tips. More Possibilities,” the retreat will give operators practical ideas for their everyday interactions with cruise passengers and other visitors. It will take place at Grenadine House from 10:00 a.m. to 2:30 p.m. each day and approximately 40 operators are expected to participate daily, with each person attending on one day only.
Led by a regional hospitality expert, the interactive sessions will explore practical ways to strengthen the visitor experience in St. Vincent and the Grenadines. Topics include professional communication, cultural awareness, visitor expectations, emotional intelligence and managing challenging interactions.
Participants will also consider how professional presentation and memorable service can encourage positive recommendations and repeat business. The retreat will provide opportunities for operators to connect and share experiences with their peers.
Taxi and tour bus operators can register their interest at https://tinyurl.com/Tourism-Retreat. Operators are asked to indicate their preferred date but note that attendance dates are subject to SVGTA confirmation as spaces are limited.
The retreat forms part of the Authority’s wider efforts to support a welcoming, professional visitor experience as the cruise sector grows.
